Refund policy

RETURN & REFUND POLICY

Each Front9 product is made to order specifically for you. Because our products are produced on demand, we do not accept returns or exchanges for incorrect size or color selections, or for changes of mind. Please review all product details and sizing information carefully before placing your order.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged, defective, misprinted, or you receive an incorrect item due to a production error, please contact Front9 within 30 days of delivery.

Include your order number, a description of the issue, and clear photos showing the problem. Once the issue has been reviewed and approved, we will provide an appropriate resolution, which may include a replacement or refund. In most cases, you will not need to return the affected product.

WRONG SIZE, COLOR, OR CHANGE OF MIND

Because Front9 products are made to order, we cannot provide returns, exchanges, or refunds when the wrong size or color was ordered or when a customer changes their mind. Please check the applicable size guide before completing your purchase.

ORDER CHANGES & CANCELLATIONS

Orders are sent into production shortly after they are placed. Once an order has entered production, we cannot guarantee that it can be changed or canceled. If you need to request a change or cancellation, contact us as soon as possible.

SHIPPING & ADDRESS ISSUES

Customers are responsible for providing a complete and accurate shipping address at checkout. Additional costs resulting from an incorrect or incomplete address may be the customer's responsibility.

If you believe your package has been lost in transit or there is another delivery issue, please contact Front9 so we can investigate the order.

QUESTIONS OR ORDER ISSUES

Please contact Front9 through our Contact page with your order number and details about your issue. We will review your request and work to provide an appropriate resolution.